Wellness First Travel & Tours Corporation
Effective and Last Updated: July 3rd, 2018
This Website (the “Site”) is operated by Wellness First Travel & Tours Corporation. Throughout the Site, the terms “we”, “us” and “our” refer to Wellness First Travel & Tours Corporation. Wellness First Travel & Tours Corporation offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
The purchase of travel and/or other products on this Website constitutes an agreement between you and Wellness First Travel & Tours Corporation. The following terms of service form part of such agreement.
- Responsibility of Wellness First Travel & Tours Corporation
Wellness First Travel & Tours Corporation makes every effort to ensure the accuracy of information provided on this Website.
Wellness First Travel & Tours Corporation’s sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.
After you have completed your booking on the Website or by the telephone, you will promptly receive an invoice from Wellness First Travel & Tours Corporation and we will send you your travel documents in accordance with the provisions of Section 5 of these Terms & Conditions of Wellness First Travel & Tours Corporation.
- User’s Responsibility
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Website in accordance with all Terms & Conditions herein.
You also confirm that all information supplied by you, members of your family and/or fellow travellers is true and accurate.
It is your responsibility to enquire on, and obtain, all required travel documents. Wellness First Travel & Tours Corporation is not liable for any and all consequences of inappropriate or missing travel documents.
A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent travelling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not travelling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry into another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, you may wish to visit www.voyage.gc.ca. If you have questions regarding required travel documents, please contact your Personal Wellness Concierge at Wellness First Travel & Tours Corporation.
- Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Wellness First Travel & Tours Corporation. Wellness First Travel & Tours Corporation never sells the names of individual customers, or any other information drawn from their personal profiles to third parties. All direct communication between you and Wellness First Travel & Tours Corporation (whether by e-mail, facsimile, telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Wellness First Travel & Tours Corporation, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While we make every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Wellness First Travel & Tours Corporation may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
- Prices and Payment Methods
All prices, unless specified otherwise, are in Canadian dollars. Prices may be increased at any time and for any reason. For Ontario residents, in accordance with applicable regulation, where there is an increase of more than seven percent (7%) in the price of services after a deposit has been paid for said services, and such price increase does not result from an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer has the right to cancel and receive a full refund.
Residents of Canada and the United States of America may pay on-line or by telephone using PayPal, Visa, MasterCard, or American Express credit cards. The travel products and services you reserve must be fully paid at the time of booking. Your credit card account will be debited, and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking Terms & Conditions whether or not you have manually signed an invoice or receipt.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Booking of travel services constitutes a contract between the customer and Wellness First Travel & Tours Corporation.
Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Wellness First Travel & Tours Corporation may charge a reasonable fee for any booking cancellation or modification.
- Delivery of Documents
After you have reserved your trip on the Website, Wellness First Travel & Tours Corporation will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including e-ticket, hotel voucher and car rental information, where applicable.
Reception of this invoice constitutes your final opportunity to verify the accuracy of the information, e.g. name as per your passport, that will be entered on your travel documents. Please contact us immediately upon receipt of your invoice if you note any discrepancies, failing which we shall not be liable for any errors and/or omissions related to your booking.
- Travel Insurance
Wellness First Travel & Tours Corporation strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance. Wellness First Travel & Tours Corporation offers Manulife Global Insurance for purchase by residents of Canada. The Premium Protection Plan, Emergency Medical Plans and Trip Cancellation & Trip Interruption Plan insurance products are available for purchase on-line and by telephone.
The Premium Protection and Emergency Medical Plans are only available for Canadian residents with a valid Government Health Insurance Plan.
You will receive your confirmation of insurance policy purchase via e-mail within 24 to 48 hours. Please read your insurance policy carefully before you depart.
Additional Manulife Global Insurance plans (e.g. All-Inclusive Plan, Canada All-Inclusive Plan, Non-Medical Inclusive, Annual All Inclusive, Air Fare Cancellation, Medical Plans, Visitors to Canada Plan, Baggage & Personal Effects Plan, Rental Vehicle Damage Plan) are available for purchase from Wellness First Travel & Tours Corporation. Please note that restrictions apply to the purchase of certain travel insurance products once your booking is completed.
You acknowledge that Wellness First Travel & Tours Corporation makes this insurance available in good faith and that you are fully responsible for your decisions in regard to travel insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).
For any purchase made by a resident of the United States of America, purchase of insurance must be made through a local insurance provider.
- Liability for Products & Services and Customer Advisory
You acknowledge that Wellness First Travel & Tours Corporation acts as a middle person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, we cannot be held liable towards you or your fellow travellers for the services rendered, and/or the products offered, by such third-party providers. Wellness First Travel & Tours Corporation shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.
Outside of Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.
Images featured on this Website are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
- Applicable Laws
This agreement is governed by the laws of the Province of Ontario and you hereby submit and attorn to the jurisdiction of the courts in the City of Toronto, Ontario.
- Contact Information
If you have any questions regarding your on-line booking or telephone booking, please contact your Personal Wellness Concierge at Wellness First Travel & Tours Corporation.
This Website (the “Site”) provides information with respect to Wellness First Travel & Tours Corporation. Please read the following Terms & Conditions of the use of this Site closely. Your use of this Site is subject to all Terms & Conditions therein set forth as well as other Terms & Conditions set out elsewhere on this Site, as the same may be modified from time to time at Wellness First Travel & Tours Corporation’s sole discretion without notice. Your use of this Site constitutes your acceptance of all such Terms & Conditions and your agreement to be bound thereby. You may terminate your agreement to be bound by the Terms & Conditions hereof by ceasing to use this Site and by destroying all information obtained from this Site together with any copies thereof and related documentation. Wellness First Travel & Tours Corporation may terminate the agreement constituted by your use of this Site at any time without notice if you breach any terms or conditions of the use of this Site. Such termination is without prejudice to all other rights and remedies which Wellness First Travel & Tours Corporation may have at law as a result of your violation of the Terms & Conditions of the use of this Site.
This Site is operated and controlled in Canada. This agreement shall be governed by and is construed in accordance with the law of the Province of Ontario where Wellness First Travel & Tours Corporation is located. If any provision of this agreement is found to be unlawful, void, or invalid for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Use of Information
If you respond to this Site with questions, comments, suggestions or feedback with respect to the content of this Site, all such questions, comments, suggestions or feedback (“Information”) shall be deemed to be non-confidential and Wellness First Travel & Tours Corporation shall have no obligations whatsoever with respect to such Information and shall be free to reproduce, use, disclose or distribute the Information without limitation and without your consent or approval. In addition, Wellness First Travel & Tours Corporation shall be entitled, but not obligated, to use, without compensation paid, any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including, but not limited to, developing and marketing services, incorporating such information.
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer and Limitation of Liability
Wellness First Travel & Tours Corporation uses all commercially reasonable efforts to provide accurate information but does not guarantee it and makes no representation regarding its accuracy, reliability or any other matter. Unless otherwise specified, the materials on this Site is presented solely for promoting Wellness First Travel & Tours Corporation’s products. Wellness First Travel & Tours Corporation makes no representation that materials and products are available in all locations and on the dates indicated. Flight schedules and destinations may also be subject to change. It is your sole responsibility to confirm the accuracy and currency of the information relating to scheduling and destination before relying on it. Wellness First Travel & Tours Corporation does not guarantee that this Site or every feature of this Site will remain available to you. Neither Wellness First Travel & Tours Corporation nor anyone who helped develop, create, produce or deliver the material or information on this Site or the functionality of this Site warrants that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, that this Site or any server that makes it available is free from viruses or other harmful components or that successful results or outcomes will result from your use of information of this Site. Without limiting the foregoing, all information on this Site is provided on an “as is” basis without warrant of any kind, either expressed or implied, including but not limited to any implied warranties as to accuracy, timeliness, completeness, merchantability or fitness for a particular purpose. Wellness First Travel & Tours Corporation is not responsible for any material posted on this Site by any user or for any information whatsoever contained in any linked Site. Wellness First Travel & Tours Corporation is not responsible or liable for any defamatory, offensive or illegal conduct of any other visitor to this Site or any third party. In no event, will, Wellness First Travel & Tours Corporation, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, be liable to users and/or any third party for damages whatsoever related to or arising from the use of or inability to use this Site or any information or material on this Site. Without limiting the generality of the foregoing, Wellness First Travel & Tours Corporation shall not under any circumstances be liable to users and/or any third party for any loss of profits or loss of opportunities, indirect, direct, special, consequential, incidental or punitive damages whatsoever, even if Wellness First Travel & Tours Corporation has been advised or was or should have been aware of the possibility of such damages. The use of this Website and/or the information contained on this Website is entirely and completely at the customer’s own risk. If the customer accesses the Site through a link to a non-Wellness First Travel & Tours Corporation Website, and such site is for the booking of different products, Wellness First Travel & Tours Corporation invites the customer to read carefully the Terms & Conditions specifically specified in such linked Website.
All information and artwork on this Site are protected by copyright. All pictures on this Site are either owned by Wellness First Travel & Tours Corporation or used with permission.